Refund policy
We want you to be satisfied with your shopping experience at Itembabad. If you need to return an item or request a refund, please contact us within 30 calendar days after delivery.
Return Request Period
Customers must submit a return request within 30 calendar days after the order is marked as delivered. Please contact us by email with your order number and the reason for the return.
Product Issues and Return Responsibility
- If an item is defective, incorrect, or damaged during shipping, please contact us with a description of the issue and any relevant photos.
- For returns due to a change of mind or personal reasons, the customer is responsible for the return shipping costs.
- Issues involving defective, incorrect, or shipping-damaged items will be handled according to the circumstances and responsibility involved.
Refund Processing
After the returned item has been received and inspected, eligible refunds are generally initiated within 5–10 business days. Refunds will be issued to the original payment method. The time required for the funds to appear in your account may depend on your bank, payment provider, or card issuer.
Return Fees
Itembabad does not charge a restocking fee. Return shipping costs for personal preference or change-of-mind returns are the customer's responsibility. Issues involving defective, incorrect, or shipping-damaged items will be handled according to the specific circumstances.
Contact Us
To request a return or ask about a refund, please email [email protected] with your order number and a description of the issue.