FAQ

1. What products does Itembabad offer?

Itembabad focuses on kitchen essentials, including pot lids and silicone spatulas for everyday cooking and kitchen tasks.

2. How do I choose the right pot lid?

When choosing a pot lid, consider the diameter, shape, and intended use of your cookware. Pot lids may differ in size and design, so please review the dimensions and suitability information on the relevant product page.

3. What can silicone spatulas be used for?

Silicone spatulas can be used for everyday cooking tasks such as stirring, turning, and mixing ingredients. Please refer to the relevant product page for specific uses, temperature limits, and cookware compatibility.

4. How should I clean and care for kitchen products?

We recommend following the cleaning and care instructions provided on the product page or with the product. Before cleaning, check whether the item is dishwasher-safe and avoid cleaning tools or methods that may not be suitable for its material.

5. How long does order processing and shipping take?

Orders are generally processed within 1–3 business days after payment confirmation. Standard shipping is estimated to take 7–15 business days after dispatch, with an estimated total delivery time of 8–18 business days.

6. How are shipping fees calculated?

Free standard shipping is available when the discounted merchandise subtotal is US$39.99 or more. For discounted merchandise subtotals below US$39.99, a standard shipping fee of US$12.99 applies. The applicable fee will be displayed at checkout.

7. What should I do if my product arrives with an issue?

If an item is defective, incorrect, or damaged during shipping, please contact us at [email protected] as soon as possible. Include your order number and relevant photos so that we can assist you.

8. Can I request a return or refund?

Yes. Please contact us within 30 calendar days after delivery to submit a return request. Eligible refunds are generally initiated within 5–10 business days after the returned item has been received and inspected. Please refer to our Returns & Refunds Policy for more details.

9. How can I contact Itembabad customer support?

You can reach us at [email protected] or +86 15197831530. Our support hours are Monday–Friday, 9:00 AM–6:00 PM (UTC+8).